Workplace Compliance
Workplace Compliance
Customer Service Awareness
Delivery:
eLearning
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About this course
Providing good customer service to your customers will go a long way in retaining them. If you get it wrong, it can also have the opposite effect. Customer Service training is designed to reinforce positive customer service habits while decreasing negative behaviours that may eat into customer confidence.
This Customer Service training course will teach learners who your customers are and what they need, how to maintain good communication with your customers, how to project a positive company image, how to start and end a call with greater confidence and efficiency, how to take clear and concise messages and how to demonstrate positive listening and speaking techniques.
Learning Outcomes
On completion of this course learners should know and understand the following:
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Defining customers: Learn and understand who the customers that your company has are
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Customer needs: Understand what your customers’ needs and how to use customer service methods to provide those needs
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Good communication: Learn how to maintain good communication with your customers which will help build a strong relationship to boost retention
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Promoting positive company image: Learn how to project a positive company image with your customers which will help build a strong relationship to boost retention
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Customer service skills: Learn customer service skills that you can carry over to your everyday work
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Confidence and efficiency on a call: Learn how to start and end a call with greater confidence and efficiency
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Message taking: To be able to take clear and concise messages
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Listening and speaking techniques: To be able to demonstrate positive listening and speaking techniques
Get the Training You Need to Make a Real Difference in People’s Lives
Are you looking to upskill your health and social care team? Or are you a care professional seeking to enhance your career prospects? With our wide range of accredited and cost-effective online courses, expert support, and outstanding customer service, we are here to help you achieve your goals. Contact us today to talk to our experts.
Real-time tracking and reporting for every learner
Prove compliance in seconds with Atlas LMS
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Real-time reporting
See your whole team's training status at a glance with instant dashboards and the Training Matrix export.
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Audit-ready certificates
Download and print up to 500 certificates in just four seconds, ready to show during a CQC inspection.
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Automated reminders
Atlas flags upcoming refresher dates automatically, so mandatory training never lapses unnoticed.
Feel fully supported with ongoing support from the Careskills Academy team.
Stay in control with your whole training system in one secure online hub.
Save time with automated reminders and one-click compliance reporting.
Frequently Asked Questions
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Yes. Every completion is recorded in Atlas, so managers can check who’s completed the course, who’s in progress, and download certificates and reports for CQC evidence at any time.
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Yes. Careskills Unlimited pricing scales down per user as your team grows, from £6.67 per user/month for 5–10 staff, down to £2.92 per user/month for 101–150 staff, with a bespoke quote available for organisations with no limit on staff or courses.
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You can choose the option that best suits your organisation. Buy a credit for just this course from £12.30, or get unlimited access to Moving and Handling and 170+ other accredited courses with a Careskills Unlimited plan.
Krisztina K
Level 3 AET was incredible. Loved it
"I loved the entire process as it was well supported with resources and templates. I enjoyed filling out the booklet and learning new things. The professional discussion with Zoe was the highlight of the program. It's just so good to talk to a fellow trainer outside of work and learn from each other. Highly recommend the course of level 3 AET!"
Emily Martin
Cannot fault the quality service given to me
"Starting off a new company Careskills guided me through with training for my staff and their attentiveness has been next to none, cannot fault the quality service given to me. Always quick responses and any problems are resolved promptly. Will always continue to use this company as my company grows for the training for my staff. "
R Pinsent
Customer service are very helpful
"Customer service are very helpful and there are a large variety of courses online which allow our staff to complete mandatory training in line with CQC requirements in a timely manner. Course content is informative and easily digestible and i wouldn't hesitate to recommend Careskills academy."
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