Health & Social Care
Health & Social Care
Communication
Delivery:
eLearning
Level:
2 & 3
Accreditation:
This course is CPD certified.
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Trusted By 5,000+ Care Providers
About this course
This course will enable you to learn about the ways individuals communicate and the importance of good communication.
You will explore how you can meet the communication and language needs, wishes and preferences of individuals.
You will learn how to promote effective communication and the principles and practices related to independent advocacy and confidentiality.
The course concludes by considering the use of verbal and non-verbal communication including the use of communication aids/technologies.
Learning Outcomes
On completion of this course learners should know and understand the following:
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Know the importance of effective communication at work.
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Know how to meet the communication and language needs, wishes and preferences of individuals.
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Know how to promote effective communication.
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Know the purpose and principles of independent advocacy.
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Know the principles and practices relating to confidentiality.
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Use appropriate verbal and non-verbal communication.
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Support the use of appropriate communication aids/technologies.
Course Syllabus Includes
- Purpose of communication
- How communication affects relationships
- Management of challenging and sensitive situations
- Establishing communication needs
- Promoting effective communication
- Verbal and nonverbal verbal communication
- Body language, tone of voice, space and positioning
- Responding to reactions
- What to avoid
- Barriers to communication
- Independent advocacy
- Confidentiality
- Consent
- Communication aids and technology
Get the Training You Need to Make a Real Difference in People’s Lives
Are you looking to upskill your health and social care team? Or are you a care professional seeking to enhance your career prospects? With our wide range of accredited and cost-effective online courses, expert support, and outstanding customer service, we are here to help you achieve your goals. Contact us today to talk to our experts.
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Real-time reporting
See your whole team's training status at a glance with instant dashboards and the Training Matrix export.
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Audit-ready certificates
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Automated reminders
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Feel fully supported with ongoing support from the Careskills Academy team.
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Frequently Asked Questions
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Yes. Every completion is recorded in Atlas, so managers can check who’s completed the course, who’s in progress, and download certificates and reports for CQC evidence at any time.
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Yes. Careskills Unlimited pricing scales down per user as your team grows, from £6.67 per user/month for 5–10 staff, down to £2.92 per user/month for 101–150 staff, with a bespoke quote available for organisations with no limit on staff or courses.
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You can choose the option that best suits your organisation. Buy a credit for just this course from £12.30, or get unlimited access to Moving and Handling and 170+ other accredited courses with a Careskills Unlimited plan.
Krisztina K
Level 3 AET was incredible. Loved it
"I loved the entire process as it was well supported with resources and templates. I enjoyed filling out the booklet and learning new things. The professional discussion with Zoe was the highlight of the program. It's just so good to talk to a fellow trainer outside of work and learn from each other. Highly recommend the course of level 3 AET!"
Emily Martin
Cannot fault the quality service given to me
"Starting off a new company Careskills guided me through with training for my staff and their attentiveness has been next to none, cannot fault the quality service given to me. Always quick responses and any problems are resolved promptly. Will always continue to use this company as my company grows for the training for my staff. "
R Pinsent
Customer service are very helpful
"Customer service are very helpful and there are a large variety of courses online which allow our staff to complete mandatory training in line with CQC requirements in a timely manner. Course content is informative and easily digestible and i wouldn't hesitate to recommend Careskills academy."
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